Frequently asked questions

PluggSpace is a digital marketplace where you can shop for digital products and services, make payments online, and receive your purchase through the available delivery method.

Yes. Creating an account helps us connect your purchases, payments, wallet activity and deliveries to you. It also gives you access to your order history and purchased products.

You can contact the PluggSpace Support Team through our website support chat, email at support@pluggspace.com, or Telegram at @PluggSpaceSupport. Never send your password, OTP, PIN, card details or private keys to anyone claiming to be support.

Delivery depends on the product. Products marked Instant (Auto) are delivered automatically after successful payment. Products marked Manual may require our team to process and deliver the product after payment.

Choose the product you want, review the available information and price, add it to your cart, then complete checkout using one of the available payment options. Your order will appear in your account after checkout.

Your delivery method depends on the product. Some products are delivered automatically through your PluggSpace account, while manual products are fulfilled by our team. Check your order details for the delivery status and instructions.

First, check your order and delivery section in your PluggSpace account. If the order shows as paid but the product has not been delivered within the expected time, contact PluggSpace Support with your order details so we can check it.

Available payment methods may include Kora, PocketFi, bank transfer and cryptocurrency, depending on the transaction. You can see the available options during checkout or when adding funds to your wallet.

Your PluggSpace Wallet allows you to add funds and use your balance to pay for eligible purchases. Wallet activity and transactions are recorded in your account so you can keep track of your funds.

Go to your Wallet and select Add Funds. Choose an available funding method and follow the instructions provided. The minimum amount depends on the payment method you choose.

The minimum cryptocurrency payment is ₦10,000. Smaller amounts can be paid using other available payment methods where applicable.

Allow a short period for the payment to be confirmed. If your payment was successful but your PluggSpace Wallet has not been credited, contact Support with your payment reference or transaction details. Do not send the payment again unless Support advises you to.

Selected products and individual stock items may have a Product Preview option. Where available, you can view the public preview before purchasing. Private credentials and sensitive information remain protected until the product has been purchased and delivered.

Prices can vary depending on the specific product or stock item. For example, gaming or social accounts may have different prices based on their contents, features, inventory or other details. Always check the specific listing before purchasing.

Some products allow you to choose an individual available stock item. Where this option is available, you can review the information and preview provided for each item before selecting it.

This depends on the specific proxy product and its terms. Check the product description and usage information before purchasing. If you’re unsure, contact Support before placing your order.

PluggSpace provides the account information described in the product listing, but continued access to third-party platforms can depend on the platform’s own rules, security systems and policies. If you experience an issue with a purchased account, contact Support and provide your order details so we can review the situation under our applicable policy.

Contact PluggSpace Support as soon as possible with your order details and information about the issue. We will review the situation and determine the appropriate resolution based on the product and our Refund Policy.