Refund Policy

1. General Policy

A completed digital-product purchase may become non-refundable after successful delivery, except where a refund, replacement or other remedy is required by applicable law or approved under this policy.

2. When a Refund or Replacement May Be Considered

A refund, replacement or correction may be considered where:

• Payment was successfully received but the product was not delivered.
• The wrong product was delivered.
• A delivered product is proven to be defective or non-functional at the time of delivery.
• A duplicate payment or duplicate charge occurred.
• PluggSpace cannot fulfill a successfully paid order.
• Another circumstance warrants a remedy under applicable law or PluggSpace's review.

3. Claims & Evidence

Customers should contact PluggSpace as soon as possible after identifying a problem and, where possible, within 24 hours of delivery.

Claims should include:

• Order reference.
• Description of the problem.
• Relevant screenshots or other evidence.

Claims submitted after this period may still be reviewed where the circumstances reasonably justify it.

4. Digital Accounts & Third-Party Services

PluggSpace is not responsible for restrictions, bans, suspensions, password changes, unauthorized activity or loss caused by a customer's misuse of a product or violation of the underlying provider's rules.

Where a third-party provider causes a restriction or failure unrelated to the customer's misuse, PluggSpace may review the circumstances and determine the appropriate remedy.

5. Wallet Deposits

Wallet deposits are intended for purchases and eligible services on PluggSpace.

Where a wallet deposit has already been successfully credited, withdrawal or refund requests may be subject to applicable wallet rules, verification, payment-provider limitations and applicable law.

6. Cryptocurrency Payments

Cryptocurrency payments may be irreversible after confirmation.

If a cryptocurrency refund is approved, the refund method and amount may depend on the original transaction, payment provider, network conditions, applicable fees and the circumstances of the refund.

Where a cryptocurrency refund requires a customer wallet address, the customer is responsible for providing an accurate address and compatible network information.

7. Manual Bank Transfers

Manual bank-transfer payments may require verification before an order is fulfilled or a wallet is credited.

A payment screenshot or transfer claim does not by itself establish that PluggSpace received the funds.

8. Hire Us — Digital Projects

Custom website, application and software-development projects are governed by their agreed quotation, scope of work and payment terms.

Marketplace refund rules do not automatically apply to custom development projects.

9. Available Resolutions

Depending on the circumstances, PluggSpace may resolve an eligible issue by:

• Replacing the product.
• Correcting the order or delivery.
• Crediting the customer's PluggSpace wallet.
• Issuing a refund to an appropriate payment method.

The appropriate resolution will depend on the product, payment method, delivery status, evidence and applicable circumstances.