Privacy Policy

1. Information We Collect

Depending on how you use PluggSpace, we may collect:

• Name and contact information.
• Email address and phone number.
• Account and authentication information.
• Orders, wallet, referral and transaction records.
• Payment references and payment-provider information.
• Cryptocurrency payment information, such as transaction IDs, wallet addresses, currency, network and related payment references where applicable.
• IP address, browser, device and basic technical information.
• Information you provide when contacting customer support.

Payment information that is handled directly by third-party payment providers may not be stored by PluggSpace in its complete form.

2. How We Use Information

We may use personal information to:

• Create and manage customer accounts.
• Process payments and orders.
• Deliver purchased digital products.
• Credit and manage wallet balances.
• Operate the referral programme.
• Provide customer support.
• Send transactional and security-related communications.
• Send product or marketing communications where permitted and selected.
• Detect fraud, abuse and unauthorized activity.
• Maintain financial, security and business records.
• Improve the performance and functionality of PluggSpace.
• Meet applicable legal and regulatory obligations.

3. Legal Basis for Processing

Depending on the circumstances, personal information may be processed where necessary to provide requested services or perform a contract, comply with legal obligations, protect the platform and users, pursue legitimate interests, or where consent is required and has been provided.

4. Payment & Service Providers

PluggSpace may use third-party providers for payment processing, virtual accounts, cryptocurrency payments, email delivery, hosting, storage, security and other platform services.

We may share information reasonably necessary for those providers to process, verify, secure or reconcile transactions and services.

Third-party providers may process information under their own privacy policies and terms.

5. Cookies & Technical Information

PluggSpace may use cookies and similar technologies to maintain sessions, remember preferences, provide security, improve functionality and understand website usage.

6. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure.

No online system can be guaranteed to be completely secure, and users should also take reasonable steps to protect their account credentials.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and financial records, resolving disputes, preventing fraud, maintaining security and complying with legal obligations.

8. Marketing & Transactional Emails

Transactional communications required for account security, payments, orders, wallet activity, delivery and other essential services may still be sent even when marketing preferences are disabled.

Customers may manage available marketing and product-alert preferences through their account or applicable communication settings.

9. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Be informed about processing.
• Request access to personal information.
• Request correction of inaccurate information.
• Object to certain processing.
• Request restriction of processing in applicable circumstances.
• Request deletion where applicable.
• Request data portability where applicable.
• Make a complaint to the relevant data protection authority.

Some information may need to be retained where required for legal, financial, security, fraud-prevention or dispute-resolution purposes.

10. International Processing

Some service providers used by PluggSpace may process information outside Nigeria. Where applicable, such processing will be handled in accordance with applicable data-protection requirements and appropriate safeguards.

11. Children

PluggSpace is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. Policy Updates

We may update this Privacy Policy when our services, data practices or legal requirements change. The updated version will be published on this page with a revised "Last Updated" date.